How we handle your information.

Carolinas Weight Loss Institute ("CWLI," "we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect when you visit carolinasweightloss.com, fill out our consultation forms, exchange text messages with our scheduling assistant, or otherwise interact with our practice.

Information We Collect

When you submit a consultation request, we collect your first name, last name, email address, phone number, and your preferred consultation location. When you reply to our scheduling text messages, we collect the content of those messages and the timestamps. When you visit our website, our hosting provider may collect standard server logs (IP address, browser type, pages visited, referring URL, and timestamps) for security and performance purposes.

How We Use Your Information

We use the information you give us only to: schedule and confirm your free consultation, contact you about appointment availability, deliver any program materials you request, and follow up about your care. We do not sell, rent, or trade your information to third parties.

Text Messaging Consent

By submitting our consultation form and checking the consent box, you give CWLI permission to contact you by text message and email at the number and address you provide. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. Opting out of text messages does not affect your ability to call our office or receive other communications you have specifically requested.

Protected Health Information (HIPAA)

Information you share with us as a patient — including health history, lab results, and clinical notes — is protected health information governed by the Health Insurance Portability and Accountability Act (HIPAA) and our separate Notice of Privacy Practices, which is provided at your first appointment. The website privacy practices described here apply to information collected before you become a patient.

Cookies and Analytics

Our website uses cookies and analytics tools to understand which pages visitors find useful so we can improve the experience. These tools collect non-identifying information such as device type, browser, and which pages you viewed. You can disable cookies in your browser settings without breaking the site.

How We Protect Your Information

We use industry-standard administrative, technical, and physical safeguards to protect the information you share with us. No system is perfectly secure, so we encourage you to send sensitive details only when prompted by our intake process.

Children's Privacy

Our services are intended for adults. We do not knowingly collect information from children under 13. If you believe a child has submitted information to us, please contact us so we can delete it.

Your Choices

You can request a copy of the personal information we have about you, ask us to correct it, or ask us to delete it. To make any of these requests, email us or call our office.

Changes to This Policy

We will update this page when our practices change. The "last updated" date at the top of this page will reflect the most recent revision.

Contact Us

Questions about this Privacy Policy or our data practices? Call us at (704) 271-9757 or visit our Contact page.